Return-Path: Delivered-To: craig.andrews@tessol-inc.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id MN+JAshegWUURA4AcizydQ (envelope-from ) for ; Tue, 19 Dec 2023 03:13:44 -0600 Return-path: Envelope-to: craig.andrews@tessol-inc.com Delivery-date: Tue, 19 Dec 2023 03:13:44 -0600 Received: from out28-217.mail.aliyun.com ([115.124.28.217]:44995) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96.2) (envelope-from ) id 1rFWAX-0041Ys-15 for craig.andrews@tessol-inc.com; Tue, 19 Dec 2023 03:13:43 -0600 X-Alimail-AntiSpam:AC=PASS;BC=-1|-1;BR=01201311R321e2;CH=green;DM=||false|;DS=||;FP=0|-1|-1|-1|0|-1|-1|-1;HT=ay29a033018047202;MF=orders@makera.com;NM=1;PH=DS;RN=1;RT=1;SR=0;TI=SMTPD_---.VnvcXyP_1702977193; Received: from LAPTOP-LHJ7J5R5(mailfrom:orders@makera.com fp:SMTPD_---.VnvcXyP_1702977193) by smtp.aliyun-inc.com; Tue, 19 Dec 2023 17:13:13 +0800 Date: Tue, 19 Dec 2023 17:13:14 +0800 From: "orders@makera.com" To: craig.andrews Subject: Re: RE: Where is my order? References: <202312161850565675891@makera.com>, <9A1349DE-8F9E-40AC-815E-9A60B6C80A82@tessol-inc.com>, <20e901da3111$d75778d0$86066a70$@tessol-inc.com> X-Priority: 3 X-GUID: F347A5FC-4A72-4E52-96C3-2C0B332DACA4 X-Has-Attach: no X-Mailer: Foxmail 7.2.25.228[cn] Mime-Version: 1.0 Message-ID: <2023121917131351735917@makera.com> Content-Type: multipart/alternative; boundary="----=_001_NextPart140158111506_=----" X-Spam-Status: No, score=-0.0 X-Spam-Score: 0 X-Spam-Bar: / X-Spam-Flag: NO This is a multi-part message in MIME format. ------=_001_NextPart140158111506_=---- Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: base64 SGkgQ3JhaWcsDQoNCkknbSBnbGFkIHRvIHJlY2VpdmUgeW91ciBlbWFpbC4gWW91ciBvcmRlciBo YXMgYmVlbiBzY2hlZHVsZWQgZm9yIHdhcmVob3VzZSBzaGlwbWVudCwgYW5kIGEgdHJhY2tpbmcg Y29kZSB3aWxsIGJlIGdlbmVyYXRlZCB3aXRoaW4gYSB3ZWVrLiBPbmNlIHRoZSB0cmFja2luZyBj b2RlIGlzIGdlbmVyYXRlZCwgeW91IGNhbiBjaGVjayB0aGUgbG9naXN0aWNzIGluZm9ybWF0aW9u IG9uIHRoZSB3ZWJzaXRlLiBJZiB5b3UgaGF2ZSBhbnkgcXVlc3Rpb25zLCBwbGVhc2UgZmVlbCBm cmVlIHRvIGNvbnRhY3QgbWUuIFRoYW5rIHlvdS4NCg0KQmVzdCByZWdhcmRzLA0KTWFrZXJhIHRl YW0NCg0KDQoNCm9yZGVyc0BtYWtlcmEuY29tDQogDQpGcm9tOiBjcmFpZy5hbmRyZXdzQHRlc3Nv bC1pbmMuY29tDQpEYXRlOiAyMDIzLTEyLTE4IDAxOjUyDQpUbzogb3JkZXJzQG1ha2VyYS5jb20N ClN1YmplY3Q6IFJFOiBXaGVyZSBpcyBteSBvcmRlcj8NClBsZWFzZSBjb25maXJtIHRoYXQgeW91 IGFyZSBzaGlwcGluZyBteSBvcmRlciBBU0FQDQogDQpGcm9tOiBjcmFpZyBBbmRyZXdzIDxjcmFp Zy5hbmRyZXdzQHRlc3NvbC1pbmMuY29tPiANClNlbnQ6IFNhdHVyZGF5LCBEZWNlbWJlciAxNiwg MjAyMyAxMDowNyBBTQ0KVG86IG9yZGVyc0BtYWtlcmEuY29tDQpTdWJqZWN0OiBSZTogV2hlcmUg aXMgbXkgb3JkZXI/DQogDQpJIHJlcGxpZWQgdG8gYm90aCByZXF1ZXN0cywgeW91ciBlbWFpbCBz ZXJ2ZXIgcmVmdXNlZCB0aGVtIGFuZCB0aGV5IGJvdW5jZWQgYmFjay4gU0hJUCBOT1cgQU5EIEVY UEVESVRFDQoNCg0KT24gRGVjIDE2LCAyMDIzLCBhdCAyOjUx4oCvQU0sIG9yZGVyc0BtYWtlcmEu Y29tIHdyb3RlOg0K77u/IA0KIA0KSGkgQ3JhaWcsDQpUaGFuayB5b3UgZm9yIHlvdXIgcGF0aWVu Y2UuIFdlIG5vdGljZWQgdGhhdCB5b3VyIG9yZGVyIGhhcyBleGNlZWRlZCB0aGUgZXhwZWN0ZWQg ZGVsaXZlcnkgdGltZS4gV2Ugd291bGQgbGlrZSB0byBpbmZvcm0geW91IHRoYXQgd2UgYXR0ZW1w dGVkIHRvIGNvbnRhY3QgeW91IG9uIE5vdmVtYmVyIDIwdGggYW5kIE5vdmVtYmVyIDI5dGggdG8g aW5xdWlyZSBhYm91dCBhIGNvbnZlbmllbnQgdGltZSBmb3IgZGVsaXZlcnksIGJ1dCB1bmZvcnR1 bmF0ZWx5LCB3ZSBkaWQgbm90IHJlY2VpdmUgYSByZXNwb25zZSBmcm9tIHlvdS4gVGhpcyBoYXMg cmVzdWx0ZWQgaW4gYSBkZWxheSBpbiBzaGlwcGluZy4NCldlIHVuZGVyc3RhbmQgdGhpcyBtYXkg aGF2ZSBjYXVzZWQgeW91IGluY29udmVuaWVuY2UsIGFuZCB3ZSBzaW5jZXJlbHkgYXBvbG9naXpl IGZvciB0aGlzLiBJZiB5b3Ugbm93IGNvbmZpcm0gdGhhdCB5b3UgYXJlIGF2YWlsYWJsZSB0byBy ZWNlaXZlIHRoZSBzaGlwbWVudCwgd2Ugd2lsbCBkaXNwYXRjaCBpdCBpbW1lZGlhdGVseSBuZXh0 IHdlZWsuIFlvdXIgQ2FydmVyYSBpcyBleHBlY3RlZCB0byBhcnJpdmUgaW4gYWJvdXQgMTAgZGF5 cy4NClBsZWFzZSBsZXQgdXMga25vdyB5b3VyIGRlY2lzaW9uIHNvIHRoYXQgd2UgY2FuIHRha2Ug dGhlIG5lY2Vzc2FyeSBzdGVwcyBhcyBzb29uIGFzIHBvc3NpYmxlLiBXZSBwcm9taXNlIHRvIGRv IG91ciB1dG1vc3QgdG8gZW5zdXJlIHlvdXIgc2F0aXNmYWN0aW9uIGFuZCBsb29rIGZvcndhcmQg dG8geW91ciByZXBseS4NCldlIGFwb2xvZ2l6ZSBhZ2FpbiBmb3IgdGhpcyBkZWxheSBhbmQgdGhh bmsgeW91IGZvciB5b3VyIHVuZGVyc3RhbmRpbmcgYW5kIHN1cHBvcnQuDQogDQo8Q2F0Y2g5ODFG LmpwZz4NCiANCg0KDQpvcmRlcnNAbWFrZXJhLmNvbQ0KIA0KRnJvbTogY3JhaWcgQW5kcmV3cw0K RGF0ZTogMjAyMy0xMi0xNiAxMzo0NQ0KVG86IG9yZGVycw0KU3ViamVjdDogV2hlcmUgaXMgbXkg b3JkZXI/DQpJdCBoYXMgYmVlbiBhIG1vbnRoIHNpbmNlIEkgcGxhY2VkIG15IG9yZGVyIGFuZCB5 b3UgY2hhcmdlZCBteSBjcmVkaXQgY2FyZC4gIFlvdSBwcm9taXNlZCBpdCB3b3VsZCBiZSBkZWxp dmVyZWQgaW4gMyB3ZWVrcyBhbmQgaXQgaGFzIG5vdCBjb21wbGV0ZWx5IHNoaXBwZWQgeWV0Lg0K IA0KU2hvdWxkIEkgY2FuY2VsIHRoZSBlbnRpcmUgb3JkZXI/DQo= ------=_001_NextPart140158111506_=---- Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =0A=0A
Hi Craig,

I'm glad t= o receive your email. Your order has been scheduled for warehouse shipment= , and a tracking code will be generated within a week. Once the tracking c= ode is generated, you can check the logistics information on the website. = If you have any questions, please feel free to contact me. Thank you.

Best regards,
Makera team
=0A

=
=0A
orders@makera.com
=0A=
 
=0A

Please confirm th= at you are shipping my order ASAP

 

From: craig= Andrews <craig.andrews@tessol-inc.com>
Sent: Saturday, D= ecember 16, 2023 10:07 AM
To: orders@makera.com
Subject: Re: Where is my order?

 

I replied to both reques= ts, your email server refused them and they bounced back. SHIP NOW AND EXP= EDITE



<= /p>

On Dec 16, 2023, at 2:51=E2=80=AFAM, orders@maker= a.com wrote:

=EF=BB=BF <= o:p>

 

=

Hi Craig,

Thank you for your patience. We noticed that your orde= r has exceeded the expected delivery time. We would like to inform you tha= t we attempted to contact you on November 20th and November 29th to inquir= e about a convenient time for delivery, but unfortunately, we did not rece= ive a response from you. This has resulted in a delay in shipping.

<= span style=3D"font-size:12.0pt;font-family:"Segoe UI",sans-serif= ;color:#374151">We understand this may have caused you inconvenience, and = we sincerely apologize for this. If you now confirm that you are available= to receive the shipment, we will dispatch it immediately next week. Your = Carvera is expected to arrive in about 10 days.

Ple= ase let us know your decision so that we can take the necessary steps as s= oon as possible. We promise to do our utmost to ensure your satisfaction a= nd look forward to your reply.

We apologize again f= or this delay and thank you for your understanding and support.=

 

<Catch981F.jpg>

<= /div>

 

 

Date:&nbs= p;2023-12-16 13:45

To: orders

Subject: Where is my order?

It has been a month since I pla= ced my order and you charged my credit card.  You promised it would b= e delivered in 3 weeks and it has not completely shipped yet.

 

Should I cancel the entire order?

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