Return-Path: Delivered-To: craig.andrews@tessol-inc.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id gIGKN2zq12Xj2w0AcizydQ (envelope-from ) for ; Thu, 22 Feb 2024 18:44:28 -0600 Return-path: Envelope-to: craig.andrews@tessol-inc.com Delivery-date: Thu, 22 Feb 2024 18:44:28 -0600 Received: from relay-1.uservoice.com ([69.72.47.168]:52060) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.96.2) (envelope-from ) id 1rdJfw-004AXy-1B for craig.andrews@tessol-inc.com; Thu, 22 Feb 2024 18:44:28 -0600 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=poweredby.uservoice.com; q=dns/txt; s=mx; t=1708649051; x=1708656251; h=Content-Transfer-Encoding: Content-Type: Mime-Version: Subject: Subject: References: In-Reply-To: Message-ID: To: To: From: From: Date: Sender: Sender; bh=ZDtAEP38XewRHJ1yftwWnZ3+Wa2oY8Ba4OWCz+pakgY=; b=PTbLQk8JmqAbkBvA0GCQO85nC9SamPL0kPVXKLQoh/2mF8HhApmM5YhvhbD5C7VH/Av8twBrvzxbBdICHav9EaFdHvdNdglg0F5Vety3FNigZzgw5Q3J2PNRN6gRWTCefeWysHluEWQ4ok26dnPi6u3k4aRYiyHyyhMEhZcgYlY= X-Mailgun-Sending-Ip: 69.72.47.168 X-Mailgun-Sid: WyI0ZmJlNiIsImNyYWlnLmFuZHJld3NAdGVzc29sLWluYy5jb20iLCJiM2FiMCJd Received: from poweredby.uservoice.com (116.0.237.35.bc.googleusercontent.com [35.237.0.116]) by 5a20fcf9127b with SMTP id 65d7ea5bae3bd58240e5de80 (version=TLS1.3, cipher=TLS_AES_128_GCM_SHA256); Fri, 23 Feb 2024 00:44:11 GMT Sender: support=hindenburg.com@poweredby.uservoice.com Date: Fri, 23 Feb 2024 00:44:11 +0000 From: Hindy Support To: "craig.andrews" Message-ID: <65d7ea5b644a3_12df17c1899b2@uservoice.com> In-Reply-To: <17d201da64e9$e9a0fb90$bce2f2b0$@tessol-inc.com> References: <65d6304e48024_111ca434606438@uservoice.com> <17d201da64e9$e9a0fb90$bce2f2b0$@tessol-inc.com> <65d556f333618_15bdada82010399@uservoice.com> <65d4e660eb21b_13b0d869361e@uservoice.com> <107b01da6425$3f5dcb50$be1961f0$@tessol-inc.com> <65d45f0a910aa_165b72cc196315@uservoice.com> <65baf56c6346e_11363841390e6@uservoice.com> <65baf56c52a78_13b8bc138875@uservoice.com> Subject: Re: i can 't do anything that is shown in the videos Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_65d7ea5b6ebe6_12df17c1900cd"; charset=UTF-8 Content-Transfer-Encoding: 7bit X-Uv-Tracking-Code: be5f4874d0a6674f2de2cfdff116fa59 X-Mailgun-Variables: {"tracking_code":"be5f4874d0a6674f2de2cfdff116fa59"} X-Uv-Mailing: new_true_cc_support_message_1708649051 X-Mailgun-Tag: new_true_cc_support_message X-Mailgun-Track-Clicks: no X-Mailgun-Track-Opens: no X-Uv-Mailing-Subdomain: 190750 X-Uv-Include-Ticket-Thread: true X-Spam-Status: No, score=-0.3 X-Spam-Score: -2 X-Spam-Bar: / X-Spam-Flag: NO ----==_mimepart_65d7ea5b6ebe6_12df17c1900cd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Craig, I'm told you have access to Hindenburg Pro 2, but I want to confirm it on my end before I have you resetting passwords and things if you don't really have it yet. I think it will just take me a day or two to sort this out. Thanks for your patience. Best regards,Danny Hindenburg Support Team hindenburg.com/support ( https://hindenburg.com/support ) support@hindenburg.com ( support@hindenburg.com ) Helpful? Click to give Hindy Support thanks! ( https://hindenburg.uservoice.com/ku= dos?kudo=3DbwJG1YCr%252B7FI%252BY5N4oE0KpcWd2divG7%252F%252FON70FH5TslooT= nNzh8MfMH5fa969X3YyMmhOvu0sE07CpT3zL1MkQ%253D%253D&tracking_code=3Dbe5f48= 74d0a6674f2de2cfdff116fa59 ) On Feb 21, 2024 at 18:18 craig.andrews wrote: Hi Danny, Basically, this is what I told Focusrite a month ago=E2=80=A6 Hindenburg pro 2.0 is not an option when applying the free (included with Focusrite purchase) download code. Are you suggesting that it should be available or are you suggesting that I need to purchase a subscription? Focusrite has proven to be completely unhelpful. I think focusrite is unfortunate to indicate a 6 month trial of Hindenburg pro is included but then only provide access to an outdated and abandoned version. If they are intentionally misleading their customer, you need to disassociate with them ASAP because it is tarnishing your reputation. Is there a way to get my account to include the trial version of ver 2.0? Thanks craig On Feb 21, 2024 at 02:50 Hindy Support, Support wrote: Hi Craig, Sorry for the confusion. You are running Hindenburg Pro 1.9 and to use video, transcription, etc., and, as Aya mentioned, you need Pro 2. The app icon for Pro 2 is black, while the app icon for Pro 1.9 is red. You can download Pro 2 from your account page on the Hindenburg website. https://org.hindenburg.com/AccountI/Login ( https://org.hindenburg.com/Ac= countI/Login ) If you need to reset your password, you can do that here: Reset Password ( https://org.hindenburg.com/AccountI/ForgotPassword?usern= ame=3D ) Let us know if you need any more help with this. Best regards, DannyHindenburg Support Team hindenburg.com/support ( https://hindenburg.com/support ) support@hindenburg.com ( support@hindenburg.com ) On Feb 20, 2024 at 18:50 craig.andrews wrote: Hello, No, as shown below, I am using PRO, is shows =E2=80=98Hindenburg PRO=E2=80= =99 in the top of the window and in the about. This is on a windows 11 machine. As shown in the attachment, my only options are for stereo, left, or right. Not the various vocaster inputs. On Feb 20, 2024 at 09:12 Hindy Support, Support wrote: Hi Craig, We apologise for the delayed response and any inconvenience caused by our oversight in missing your email. We're truly sorry about that. It seems that you're currently using Hindenburg Lite instead of Hindenburg PRO. To install Hindenburg PRO, please log in to your Hindenburg account on our website and click on the download link next to the Hindenburg PRO product. This will install Hindenburg PRO (version 2), which should be the same app used in the video tutorial. Thank you for your patience, and don't hesitate to reach out if you have any questions or need further assistance. Best regards,Aya Hindenburg Support Team hindenburg.com/support ( https://hindenburg.com/support ) support@hindenburg.com ( support@hindenburg.com ) On Feb 1, 2024 at 02:35 craig.andrews wrote: hello, i purchased a focusrite vocaster two that came with a short subscription to hindenburg PRO. I as able to get my code, create an account, download, install, etc., but nothing in pro is matching the tutorial videos. I can't even divide the incoming tracks, the menu does not show the multiple track inputs as shown in the second intro video. the application says hindenburg PRO and it is not the lite version. what am i doing wrong that i can't get anything to work like the transcription, multiple tracks, video, etc. thanks craig Powered by UserVoice. ( http://www.uservoice.com/powered-by?utm_campaign=3D= poweredby&utm_medium=3Demail&utm_source=3Dticket&uv_company=3DHindenburg+= Systems&uv_contact_url=3Dhindenburg.uservoice.com&uv_experience=3Demail )= ----==_mimepart_65d7ea5b6ebe6_12df17c1900cd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Re: i can 't do anything that is shown in the videos = =
Hi Craig,

I'm told you have access to=C2=A0Hindenb= urg Pro 2, but I want to confirm it on my end before I have you resetting= passwords and things if you don't really have it yet. I think it will ju= st take me a day or two to sort this out.=C2=A0Thanks for your p= atience.

Best regards,
=

3D"" He= lpful? Click to give Hindy Support thank= s!

On Feb 21, 2024 at 18:18 craig.andrews <cra= ig.andrews@tessol-inc.com> wrote:

Hi Danny,

On Feb 21, 2024 at 02:50 Hindy Support, Support <= support@hindenburg.com> wrote:

Hi Craig,

Sorry for the confusion. You are runni= ng=C2=A0Hindenburg Pro 1.9 and to use video, transcription, etc., and, as= Aya mentioned, you need Pro 2. The app icon for Pro 2 is black, while th= e app icon for Pro 1.9 is red.=C2=A0

You can dow= nload Pro 2 from your account page on the=C2=A0Hindenburg website.
<= div>

If you need to reset = your password, you can do that here:

Let us know if you need any more help with this.
Best regards,
Danny
=

On Feb 20, 2024 at 18:50 craig.andrews <cra= ig.andrews@tessol-inc.com> wrote:

Hello,

On Feb 20, 2024 at 09:12 Hindy Support, Support <= support@hindenburg.com> wrote:

Hi Craig,

We apologise for the delayed response and any= inconvenience caused by our oversight in missing your email. We're truly= sorry about that.

It seems that you're currently using Hindenburg= Lite instead of Hindenburg PRO. To install Hindenburg PRO, please log in= to your Hindenburg account on our website and click on the download link= next to the Hindenburg PRO product. This will install Hindenburg PRO (ve= rsion 2), which should be the same app used in the video tutorial.
Thank you for your patience, and don't hesitate to reach out if you have= any questions or need further assistance.

Best regards,
Aya
Hindenburg Support Team
hindenburg.com/support
support@hindenburg.com
=
=

On Feb 1, 2024 at 02:35 craig.andrews <crai= g.andrews@tessol-inc.com> wrote:

hello, i purchased a focusrite vocaster two = that came with a short subscription to hindenburg PRO. I as able to get = my code, create an account, download, install, etc., but nothing in pro i= s matching the tutorial videos. I can't even divide the incoming tracks,= the menu does not show the multiple track inputs as shown in the second = intro video. the application says hindenburg PRO and it is not the lite = version. =
what am i doing wrong that i can't get anything to work like the tran= scription, multiple tracks, video, etc.
thanks
craig

=
=

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